What’s changed about my BBC account?

Page updated: 20 September 2016

We’ve made a few improvements to your BBC account. But before you can start getting the best out of it, we need you to sign back in and fill in a few details.

For example, we now ask anyone aged 13 or over to provide an email address. Your email address lets you to reset your password if you forget it. And it means we can get in touch if we need to tell you about something new, like a change to our terms of use.

If you used to sign in with a username, remember you’ll need to use your email address from now on.

Why are you asking for new details?

Adding your details

Don’t worry, you only need to do it once. And we’ll always use your data in a safe, secure way. You can find out about what info we ask for and why here.

What if I used to sign in with Facebook or Google+?

You may have registered with your Facebook or Google+ account in the past. But we've decided not to support these any more as there weren't enough people using them. So before you can access your BBC account, you'll need to add your email address to it. Here’s how to do that:

  • On the page where you sign in, click "Having trouble signing in?"
  • Choose "I normally sign in with my Facebook or Google+"
  • Follow the instructions to add your email address to your BBC account
  • Then use your email address next time you sign in.

There are lots of advantages to your new BBC account

The BBC gets better when it’s all about you

Once you’ve signed in, the BBC will become more relevant and personal to you. For instance, you can get notifications about stuff you love and recommendations based on how you’ve been using the BBC.

Find out how we personalise the BBC to you.


How we make things more relevant to you

To make the BBC more relevant and personal to you, we need to track how you use it. Things like the programmes you watch and the stories you read. You’re in control though. So you can always turn off personalisation in settings.

Find out more about how we collect data about you.

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